LL
Lusanda L
1 reviews | Active since Feb 2026
28 Feb 2026, 10:38
I have cancelled my Perks subscription, reversed a previous payment due to service failure, and loaded a bank stop-payment
I have cancelled my Perks subscription, reversed a previous payment due to service failure, and loaded a bank stop-payment. Despite this, Clientèle has bypassed my bank block to debit me again. This is unauthorized debiting. Their agent, Andile Buthelezi said he will sort the issue out but he didn’t. He ****. Clientele Life is a ****!
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Replies (2)
Clientele Life's replyOfficial
28 Feb 2026, 12:57Dear Lusanda,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply28 Feb 2026, 12:57
Official
Dear Lusanda,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
03 Mar 2026, 15:20Dear Lusanda L,
Thank you for raising your concerns and affording us the opportunity to resolve them.
We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised.
Furthermore, we would like to thank you for the feedback provided to us. We highly appreciate it and value your input with regard to the quality of our service.
Unfortunately, you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply03 Mar 2026, 15:20
Official
Dear Lusanda L,
Thank you for raising your concerns and affording us the opportunity to resolve them.
We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised.
Furthermore, we would like to thank you for the feedback provided to us. We highly appreciate it and value your input with regard to the quality of our service.
Unfortunately, you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life