I have been ****** by clientele

<p>I like to express my deep dissatisfaction with Clientele funeral customer service. I have been ****** of my money period</p> <p>I took out a funeral on the 1st December 2015 , and I spoke to one of your sales guy by the name of Themba. I specifically told him that the reason for me taking this policy was to cover myself, my mother, father and uncle. At the time of me taking the policy I didn't have their ID details and i gave him their names but he advised me that they are covered as I gave him their names. So to my understanding the premium I paid of R225 since December was for the above parties mentioned. I then decided to check my policy details after months of not receiving anything via post but was able to access via website then I realised that my parents and my uncle were not covered. <br />I called to find out and was advised that there is only one person covered for the policy of a pay out of R 30, 000.i laid a complaint and was given the above reference. I then spoke to Skhumbuzo who listened to the calls that was made to me and advised that the consultant Themba did confirm that me , my mom, my day and uncle are covered for the premium of R225. First he didn't get enough from the number he called which was ********** , I then gave him another number ********** 201 that's where he got all the information regarding the call. I decided to add them and called the customer service centre and my premium came about R768. Skhumbuzo then told me that with the new premium there will be a waiting period of 6month before they can be fully covered , which is really unfair because I was to a LIE regarding my policy and who is covered. I then decided to cancel my policy because with the feedback I'm getting I am not being compensated with anything for misleading me, I requested to be reimbursed with a certain portion. I mean to me i paid for a wrong policy and feel I have been ****** .They tell me il either be reimbursed with R225 only. I deserve a certain part of the premium I paid since I was sold a lie.</p> <p>I need this matter dealt with urgently because I demand to be refunded .</p> <p>YOUR URGENT RESPOND IS DEMANDED IN THIS MATTER</p> <p>Policy number ********** 10</p> <p>LEBO</p>