I have been misled a...

Dear  Thato. T,

We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
 
We would like to apologise for the incorrect debit date that was provided.  We are aware of the fact that you spoke to one of our Client Services consultants and she was able to assist with a refund.
 
Do not hesitate to get in touch with us if you have any more questions. 
   
Yours sincerely, 

Lindiwe Mabizela
Service Support Team Leader
Clientele Life