I had bad experience but the matter still pending and the new consultant is doing his best to assist

Dear  Akhona A 

We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
 
We are happy to have been able to help.  We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment. 
 
Do not hesitate to get in touch with us if you have any more questions. 
 
Yours sincerely, 

Judith Mboweni
Service Support Specialist
Clientele Life