LP
Lindsay P
1 reviews | Active since Nov 2018
02 Oct 2023, 15:15
I had an policy with...
I had an policy with then in June i had cancel the policy and up till now they still deduct and evan more.
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Replies (2)
Clientele Life's replyOfficial
02 Oct 2023, 15:29Dear Lindsay P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply02 Oct 2023, 15:29
Official
Dear Lindsay P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
03 Oct 2023, 12:34Dear Lindsay P,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
Please be advised that we have contacted the policy owner for assistance, he has opted to encash the funds from the investment plan and wait for the Cash Back benefit due on the Life Cover policy. Furthermore, he confirmed that both policies will not be cancelled.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
Please be advised that we have contacted the policy owner for assistance, he has opted to encash the funds from the investment plan and wait for the Cash Back benefit due on the Life Cover policy. Furthermore, he confirmed that both policies will not be cancelled.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply03 Oct 2023, 12:34
Official
Dear Lindsay P,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
Please be advised that we have contacted the policy owner for assistance, he has opted to encash the funds from the investment plan and wait for the Cash Back benefit due on the Life Cover policy. Furthermore, he confirmed that both policies will not be cancelled.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
Please be advised that we have contacted the policy owner for assistance, he has opted to encash the funds from the investment plan and wait for the Cash Back benefit due on the Life Cover policy. Furthermore, he confirmed that both policies will not be cancelled.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life