D
Dikolo

1 reviews | Active since Oct 2025

14 Oct 2025, 08:12

I had a very bad dre...

I had a very bad dream experience even now I'm waiting for my refund till dis date

0
Replies (2)
Clientele Life
Clientele Life's reply14 Oct 2025, 08:25
Official
 Dear Dikolo ,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply15 Oct 2025, 09:40
Official
Dear  Dikolo D,

Thank you for raising your concerns and affording us the opportunity to resolve them.  We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for the delays caused in processing your request. We have since communicated that the refund was processed and confirmed the turnaround time for the payment to reflect in your respective bank account. You confirmed that you were satisfied with the feedback.
Furthermore, we would like to thank you for the feedback provided to us. We highly appreciate it and value your input with regard to the quality of our service.

Unfortunately, you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client.

We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life