1 reviews | Active since Sept 2016
I guess they are players and referess hence they are throwing FAIS Ombuds at my face
<p>Despite pleading and lying my soul bare with this Mahlatsi Aphane, instead of gettign any assitnace/help, she threw at my face the FAIS Ombuds to call or wmail. This I shpudl do at my cost instead of looking at hte amounts to be refunded. This bunch of ****** has little ********** in thier fold hence after theu have *****ed me, i must still go though all the trouble; wil money I DO NOT HAVE! Once more again, I NEVER signed up for a policy nor do i know the insured person. I have said this in English and in IsiXhosa; i wonder if i should learn Chinese or Russian!!!!</p>
Thank you for raising your concerns with us.
Due to the sensitivity of your query, we are not in a position to disclose further information on a public domain however, our records indicate that your query was escalated to the Independent Arbitrator for review.
The Arbitration Committee is a higher authority that has been commissioned by Clientele Limited with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and will be guided by his response. You have been contacted by his office already and advised you can expect a response shortly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Regards,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Due to the sensitivity of your query, we are not in a position to disclose further information on a public domain however, our records indicate that your query was escalated to the Independent Arbitrator for review.
The Arbitration Committee is a higher authority that has been commissioned by Clientele Limited with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and will be guided by his response. You have been contacted by his office already and advised you can expect a response shortly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Regards,
Benita Steyn
Service Recovery Specialist