I Got ******* into agreeing to a policy after I explicitly stated that i do not want one at the moment.

On the 2pth of October, i met a clientele life Agent in Midrand, she approached me about opening a policy with them, to which i expressed that currently, i do not wish to open one but would like to do so in future ( hopefully January). She then said we can go through the whole process now then in January i can call her so she can simply active it ( which appeared thoughtful and helpful) she took all my details and swiped my card on her speedpoint machine ( this was her activating a debicheck/debit order without my consent). We spoke at length and i reiterated to her time and again that i do not want the policy now, she said j should rest assured as ut will not activate the policy until i call her to give her the go ahead. After all was said and done, she made me read an authorisation phrase ( stating my name, ID number, time and place), she was actually tricking me into activating the policy when i explicitly made it very clear that i do not want one now.

On the 25th of November, R270 was debited from my account. I immediately sent her a text enquiring about this and requested my money back. She responded admitting to the mistake ( also admitting that i never agreed to a policy ). She said she would resolve my matter as soon as she got to the office the following day. I have not heard from her since then.

I have called Clientele and the matter has not been resolved to my satisfaction. I want to escalate this matter to the ombudsmen as this was very *********, we agreed that she would not activate the policy until i gave her the go ahead in January, she then ******* me into agreeing to one without my knowledge. I have messages of her agreeing to the mistake. I'm very dissatisfied with her level of professionalism and that of clientele life.