1 reviews | Active since Jul 2021
I got ****MED!!!
Good day
I was in town today and one of your clientele sales people who approached me ******* me into joining your funeral plan. He said I’ll only be checking to see whether I qualify for the policy and that clientele will call me to tell me more about the policy before I apply to see if I want to open a policy. They took my card details to “confirm If my card is legitimate in South Africa” I told him specifically that I need to speak to my parents before opening a funeral cover because I am a student and cannot afford it and he said it’s just to check if I qualify. But suddenly I received an sms from clientele thanking me for opening a policy and that they’ll be debiting R240 from my bank account. They opened this policy for me without my informed consent. Please help me cancel this policy I cannot afford this!!
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologize for any inconvenience caused in this regard. The refund process was explained and you confirmed that you were satisfied with the feedback. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologize for any inconvenience caused in this regard. The refund process was explained and you confirmed that you were satisfied with the feedback. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Market Conduct