TM
Thapelo M

1 reviews | Active since Dec 2025

11 Dec 2025, 14:09

I got ****med by clientele and its field agents

Clientele agents are ****ming people and taking our hard earned money and refusing to refund me when i requested one, for a policy I didn't even know i had until the date of the debit order came in, These people at evaton mall told me that they are promoting a discount voucher for groceries at shopright and not selling insurance at all, and in other for me to get the voucher they needed to check of my card was competable only to find at a later stage that they opened a legal policy for me without my consent and that my account was going to be debited monthly, when i called to canacel it and get a refund, they told me that 30days has already passed and they can't give me my money back even after i explained to them that i didn't authorize a debit order or even consent to a policy in my name, but still they said that my money is gone and there's nothing they can do about it, I want my money back because it mine and i worked for it and no one has the right to take people's money out of their bank accounts with out their permission just so that someone can earn commission on it, those clientele representatives at evaton mall, are practicing ******* business practices using the company name

My query reference number is: WA-8AEA1C62.

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Replies (2)
Clientele Life
Clientele Life's reply11 Dec 2025, 14:10
Official
Dear Thapelo M,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 
Yours sincerely, 
Market Conduct
Clientele Life
Clientele Life's reply12 Dec 2025, 14:09
Official
 Dear Thapelo M,

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct department has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback. 

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 

Regards 

Market Conduct,