tL
tebogo L
1 reviews | Active since Sept 2017
15 Sept 2025, 11:50
I first called their offices, was asked to send a mail of which I did but was told they did no receive
I first called their offices, was asked to send a mail of which I did but was told they did no receive. I resent then was still told they did no receive. The 2 mails were In my sent items... I was told to alternately use WhatsApp chat. They took forever to respond. Had to try it about 4 times till Tinyiko helped me. Their what'sapp chat is not effective.i was left waiting, Nxt thing they respond at their own time & expect me to respond within 3 minutes. They should practice responding within 3 minutes.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
15 Sept 2025, 11:55Dear Tebogo L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply15 Sept 2025, 11:55
Official
Dear Tebogo L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
16 Sept 2025, 11:31Dear Tebogo L
Thank you for raising your concerns and affording us the opportunity to resolve them.
Thank you for raising your concerns and affording us the opportunity to resolve them.
We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this may have caused you.
We have since communicated that your policy has now been cancelled as requested, and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process, and you confirmed that you were satisfied with the feedback.
Furthermore, we would like to thank you for the feedback provided to us. We highly appreciate it, and we assure you that it has been escalated to the relevant management team. We value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
Unfortunately, you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to contact us urgently, and we will gladly welcome you back as a valued client.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply16 Sept 2025, 11:31
Official
Dear Tebogo L
Thank you for raising your concerns and affording us the opportunity to resolve them.
Thank you for raising your concerns and affording us the opportunity to resolve them.
We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this may have caused you.
We have since communicated that your policy has now been cancelled as requested, and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process, and you confirmed that you were satisfied with the feedback.
Furthermore, we would like to thank you for the feedback provided to us. We highly appreciate it, and we assure you that it has been escalated to the relevant management team. We value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
Unfortunately, you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to contact us urgently, and we will gladly welcome you back as a valued client.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life