SM
Sam M
1 reviews | Active since Aug 2020
23 Apr 2021, 18:28
I feel ******
I was at the mall then one of these guys wearing clientele life approached me and I told him that I'm only a student I don't afford life cover...he then went on and said "I'll only show you how it works" so I agreed to listen to him but I got suspicious that he was signing me for a policy I asked him again that "are you sure you're only asking for these details to show me how this works?" He said yes and that I should ignore any sms I will recieve ...When I got home, I indeed got SMSs and ignored them (19th of March) this morning I woke up to Clientele life's debit notification of R207 taken from my account...I feel ****med!!
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
23 Apr 2021, 19:11Dear Sam M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply23 Apr 2021, 19:11
Official
Dear Sam M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
SM
Sam M's updateReviewer Update
02 May 2021, 08:08I got attanded to by Millicent Maswanganyi who was very informative and helpful she promised to have cancelled my policy amd and recently after that I got my refund in full.
SM
Sam M's update02 May 2021, 08:08
Reviewer Update
I got attanded to by Millicent Maswanganyi who was very informative and helpful she promised to have cancelled my policy amd and recently after that I got my refund in full.
Clientele Life's replyOfficial
04 May 2021, 14:47Dear Sam M
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
It was found that you were approached by our consultant and permission obtained to debit. The policy has been cancelled and the way forward was discussed and you confirmed that you were satisfied with the feedback.
It was found that you were approached by our consultant and permission obtained to debit. The policy has been cancelled and the way forward was discussed and you confirmed that you were satisfied with the feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards,
Market Conduct
Clientele Life's reply04 May 2021, 14:47
Official
Dear Sam M
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
It was found that you were approached by our consultant and permission obtained to debit. The policy has been cancelled and the way forward was discussed and you confirmed that you were satisfied with the feedback.
It was found that you were approached by our consultant and permission obtained to debit. The policy has been cancelled and the way forward was discussed and you confirmed that you were satisfied with the feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards,
Market Conduct