KM
Katlego M
1 reviews | Active since Dec 2016
19 Mar 2026, 16:39
I dont know what to say really , 😕
Please get back to me i have to resort to hellopeter.com no one's responds to my emails about the same query I had which I thought you resolved but actually not
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Replies (2)
Clientele Life's replyOfficial
19 Mar 2026, 21:13Dear Katlego M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply19 Mar 2026, 21:13
Official
Dear Katlego M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
23 Mar 2026, 09:04Dear Katlego M, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. We acknowledge your concern that that the payment is no reducing, that is an error experienced at the store. It seems like there is a technical issue at Edgars point-of-sale system where the voucher should be recognized but the balance isn't being app**** to your purchase. The payment not reducing" error is likely a system mapping issue at the retail level. To escalate your voucher query, we request that you contact Edgars directly at the store. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply23 Mar 2026, 09:04
Official
Dear Katlego M, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. We acknowledge your concern that that the payment is no reducing, that is an error experienced at the store. It seems like there is a technical issue at Edgars point-of-sale system where the voucher should be recognized but the balance isn't being app**** to your purchase. The payment not reducing" error is likely a system mapping issue at the retail level. To escalate your voucher query, we request that you contact Edgars directly at the store. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life