VE
Vanessa E
1 reviews | Active since Mar 2021
15 Mar 2021, 12:46
I don't believe Clientele wants my business anymore.
I have been with Clientele Life since 2013. Recently I have enquired multiple times about my policy schedule and wording. They keep on saying they have e-mailed it, but to no avail. I have not received any correspondence from them at all. My premium is almost R 700 a month and I would like to be refreshed as to what exactly I am covered for. But with service like this I might spend my R 700 elsewhere.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
15 Mar 2021, 15:25Dear Vanessa E
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply15 Mar 2021, 15:25
Official
Dear Vanessa E
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
VE
Vanessa E's updateReviewer Update
16 Mar 2021, 13:07Good day Judith Mboweni,
Today I once again called into Clientele Life. This time speaking to Mr. Thabo Msana in the call centre. In all my years being with clientele (since 2013) I have not had as good and professional service as I did today from Thabo Msana. Thank you Thabo.
Today I once again called into Clientele Life. This time speaking to Mr. Thabo Msana in the call centre. In all my years being with clientele (since 2013) I have not had as good and professional service as I did today from Thabo Msana. Thank you Thabo.
VE
Vanessa E's update16 Mar 2021, 13:07
Reviewer Update
Good day Judith Mboweni,
Today I once again called into Clientele Life. This time speaking to Mr. Thabo Msana in the call centre. In all my years being with clientele (since 2013) I have not had as good and professional service as I did today from Thabo Msana. Thank you Thabo.
Today I once again called into Clientele Life. This time speaking to Mr. Thabo Msana in the call centre. In all my years being with clientele (since 2013) I have not had as good and professional service as I did today from Thabo Msana. Thank you Thabo.
Clientele Life's replyOfficial
17 Mar 2021, 08:51Dear Vanessa E,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to Thabo Msana and the Management Team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
We shall convey your compliment to Thabo Msana and the Management Team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply17 Mar 2021, 08:51
Official
Dear Vanessa E,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to Thabo Msana and the Management Team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
We shall convey your compliment to Thabo Msana and the Management Team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life