OM
Owame M
1 reviews | Active since Jun 2020
02 Sept 2021, 07:11
I DO NOT HAVE A POLICY WITH CLIENTELE. STOP DEBITING ME!!!!!!!!
I did not take up any new policy with Clientele but for some reason I have a debit order that went through.
How do you start debiting someone without calling them for confirmation?????? How is a funeral policy activated when there is no beneficiary on the policy document?????
Anyway, reverse the premiums taken!
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
02 Sept 2021, 08:47Dear Owame M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Sept 2021, 08:47
Official
Dear Owame M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
OM
Owame M's updateReviewer Update
02 Sept 2021, 10:46I got a call this morning from Nobuhle. What an absolute gem. So friendly. So professional. Thank you so much.
I'll be waiting for the collected premium to be reversed back into my account. Thank you!
I'll be waiting for the collected premium to be reversed back into my account. Thank you!
OM
Owame M's update02 Sept 2021, 10:46
Reviewer Update
I got a call this morning from Nobuhle. What an absolute gem. So friendly. So professional. Thank you so much.
I'll be waiting for the collected premium to be reversed back into my account. Thank you!
I'll be waiting for the collected premium to be reversed back into my account. Thank you!
Clientele Life's replyOfficial
03 Sept 2021, 09:38Dear Owame M,
Thank you for the positive feedback. We are glad to hear that you are happy with the outcome of your complaint.
We have sent this positive feedback to Nobuhle and the Management team whom we know will truly appreciate it.
We trust that you find the above in order however should you require any further assistance, please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for the positive feedback. We are glad to hear that you are happy with the outcome of your complaint.
We have sent this positive feedback to Nobuhle and the Management team whom we know will truly appreciate it.
We trust that you find the above in order however should you require any further assistance, please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply03 Sept 2021, 09:38
Official
Dear Owame M,
Thank you for the positive feedback. We are glad to hear that you are happy with the outcome of your complaint.
We have sent this positive feedback to Nobuhle and the Management team whom we know will truly appreciate it.
We trust that you find the above in order however should you require any further assistance, please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for the positive feedback. We are glad to hear that you are happy with the outcome of your complaint.
We have sent this positive feedback to Nobuhle and the Management team whom we know will truly appreciate it.
We trust that you find the above in order however should you require any further assistance, please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
OM
Owame M's updateReviewer Update
06 Sept 2021, 08:46Good Day
When will the refund be in my account as discussed?
Thank you
When will the refund be in my account as discussed?
Thank you
OM
Owame M's update06 Sept 2021, 08:46
Reviewer Update
Good Day
When will the refund be in my account as discussed?
Thank you
When will the refund be in my account as discussed?
Thank you
Clientele Life's replyOfficial
09 Sept 2021, 14:47 Dear Owame M
Our records indicate that the refund was processed on 08 September 2021 and the funds should now reflect in your account.
We trust that you find the above in order however should you require any further assistance, please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Our records indicate that the refund was processed on 08 September 2021 and the funds should now reflect in your account.
We trust that you find the above in order however should you require any further assistance, please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply09 Sept 2021, 14:47
Official
Dear Owame M
Our records indicate that the refund was processed on 08 September 2021 and the funds should now reflect in your account.
We trust that you find the above in order however should you require any further assistance, please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Our records indicate that the refund was processed on 08 September 2021 and the funds should now reflect in your account.
We trust that you find the above in order however should you require any further assistance, please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life