I did'nt sign any funeral cover

a clientele representative stop me in JHB CBD late last year and explain to me about the product she is offering, i then told her that i once had a clientele legal cover but it has lapsed because i had no income during Covid 19, she then ask for my bank card which i gave to her,she then scan my card on some devices telling me that she is checking for me and immediately after that she asked for my phone which i gave to her again, only to realise now that clientele has been debiting my money for the policy i didnt know nor signed for. I then phoned clientele customer services to find out exactly whats going on but the representative told me that i know the policy and there is no way they can debit money without me knowing anything about the policy. I DID'NT SIGN ANY DOCUMENT FOR A FUNERAL COVER WITH YOU GUYS, ALL I NEED IS MY MONEY, ALL THE MONEY YOU HAVE BEEN DEBITING FROM MY ACCOUNT. I just realized when i went to my bank for my statement, that's when the bank consultant told me that clientele is debiting from my account.