I didn't get any help from the consultant and the service is very poor

I had a policy with clientele life insurance I sign up the policy on June hoping I will get a job .unfortunately things didn't go they way I planned .on the 24 August my account was debited 560 on the same day I called to cancel the contract the lady who was assisting me she never advise that they still gonna debit my money again she sad they gonna give me a grace period of 31 days if I'm gonna change my mind I explained that I'm not gonna change my mind I want them to cancel the contract, which they did they even send me an email saying my policy was canceled. On the 25 my account was debited again 560 when I called the lady by the name of sibongie she told me they debited for August I told her I have cancel the contract and they didn't even advise me to go to the bank and stop the debit order they told me everything it's ok they have cancel the policy please assist to get my money and I'm not advising any one to join clientele life