SM
Sibongile M
1 reviews | Active since Apr 2021
03 Jul 2021, 17:48
I demand my refund Clientele Life.
Hello Peter I have a problem with Clientele Life. I cancelled the policy but they still deduct money from my account. I demand a refund of R420.00 and an immediate cancellation. My details are: Sibongile Rose Ntuli *** *** ***
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Replies (2)
Clientele Life's replyOfficial
05 Jul 2021, 09:41Dear Sibongile di M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply05 Jul 2021, 09:41
Official
Dear Sibongile di M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
06 Jul 2021, 11:04Dear Sibongile di M
Thank you for raising your concerns with us and allowing us the opportunity to resolve them. As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided. We can confirm that upon cancellation the refund process was explained accordingly. We further explained the escalation process in order for you to receive feedback and best possible way forward regarding the concerns raised when we contacted you. Furthermore, we have since communicated that your policy has now been cancelled as per your request and you confirmed that you are now satisfied. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
Thank you for raising your concerns with us and allowing us the opportunity to resolve them. As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided. We can confirm that upon cancellation the refund process was explained accordingly. We further explained the escalation process in order for you to receive feedback and best possible way forward regarding the concerns raised when we contacted you. Furthermore, we have since communicated that your policy has now been cancelled as per your request and you confirmed that you are now satisfied. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
Clientele Life's reply06 Jul 2021, 11:04
Official
Dear Sibongile di M
Thank you for raising your concerns with us and allowing us the opportunity to resolve them. As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided. We can confirm that upon cancellation the refund process was explained accordingly. We further explained the escalation process in order for you to receive feedback and best possible way forward regarding the concerns raised when we contacted you. Furthermore, we have since communicated that your policy has now been cancelled as per your request and you confirmed that you are now satisfied. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
Thank you for raising your concerns with us and allowing us the opportunity to resolve them. As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided. We can confirm that upon cancellation the refund process was explained accordingly. We further explained the escalation process in order for you to receive feedback and best possible way forward regarding the concerns raised when we contacted you. Furthermore, we have since communicated that your policy has now been cancelled as per your request and you confirmed that you are now satisfied. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life