SM
Sibongile M
1 reviews | Active since Apr 2021
24 Apr 2021, 17:34
I demand a cancellation of the policy and my refund.
Hey Peter I have a problem with clientele life. They called me to take a policy den said should I decide to cancel I should call n cancel. I did call them n they said it's cancelled but it is still debiting from my account even after cancelling. I am unable to cancel it with my bank. I need this policy cancelled. I am nolonger working and cannot have clientele deduct the last penny in my account. I sent several emails demanding a cancellation and my refund but instead I got a response saying it's better if I lower the amount of policy I took instead of cancelling. My policy reference is ***. I demand a cancellation and a refund of R216.00
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
26 Apr 2021, 10:57Dear Sibongile M
We confirm receipt of the concerns raised.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply26 Apr 2021, 10:57
Official
Dear Sibongile M
We confirm receipt of the concerns raised.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
29 Apr 2021, 12:00Dear Sibongile M,
Thank you for bringing this matter to our attention.
We confirm that we have contacted you and addressed all raised concerns. We have also assisted with your cancellation request and the reason why the policy was not cancelled.
We would like to take this opportunity and apologize for any inconvenience caused and we assure you that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for bringing this matter to our attention.
We confirm that we have contacted you and addressed all raised concerns. We have also assisted with your cancellation request and the reason why the policy was not cancelled.
We would like to take this opportunity and apologize for any inconvenience caused and we assure you that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply29 Apr 2021, 12:00
Official
Dear Sibongile M,
Thank you for bringing this matter to our attention.
We confirm that we have contacted you and addressed all raised concerns. We have also assisted with your cancellation request and the reason why the policy was not cancelled.
We would like to take this opportunity and apologize for any inconvenience caused and we assure you that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for bringing this matter to our attention.
We confirm that we have contacted you and addressed all raised concerns. We have also assisted with your cancellation request and the reason why the policy was not cancelled.
We would like to take this opportunity and apologize for any inconvenience caused and we assure you that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life