TS
Tshepiso S
1 reviews | Active since Jul 2021
10 Sept 2021, 11:37
I claimed for my sister's funeral on the 1 September 2021 and till to date there has been no payout
I claimed for my sister's funeral on the 1 September 2021 and till to date there has been no payout. I have called the call center numerous times and if it's not a document missing, it's excuses. I called this morning again and still a delay. So today is the 10 September 2021 and all I got from them is R200 airtime
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Replies (2)
Clientele Life's replyOfficial
13 Sept 2021, 09:23Dear Tshepiso S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply13 Sept 2021, 09:23
Official
Dear Tshepiso S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
15 Sept 2021, 11:41Dear Tshepiso S
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions
We confirm that our Claims Assessor contacted you regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us directly.
Kind Regards,
Claims Department
Clientele Life's reply15 Sept 2021, 11:41
Official
Dear Tshepiso S
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions
We confirm that our Claims Assessor contacted you regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us directly.
Kind Regards,
Claims Department