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nomathemba M
1 reviews | Active since Sept 2017
03 Aug 2020, 22:29
I can’t cancel my wealth plan policy !!! Reap off !
I have been trying to cancel my wealth plan with clientele, nobody bothers to return my call nor emails! I will reverse my debit orders ! Your company is so useless and eating people’s money!!!! I need my money and I want to cancel your stupid policy!
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
04 Aug 2020, 12:34Dear nomathemba M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply04 Aug 2020, 12:34
Official
Dear nomathemba M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
06 Aug 2020, 09:01Dear nomathemba M,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
As per telephonic discussion we have confirmed that we received a query from you via our self-service portal, we tried to contact you to assist and however our attempts were not successful.
Furthermore we have also provided information regarding your policy and offered to assist with the cancellation, you have opted to continue with the policy and requested we give you a month of not paying the premium while you consider your options. Kindly note that your request has been granted and Clientele will not debit your bank account at the end of August.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Lindiwe Mabizela
Service Support Specialist
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
As per telephonic discussion we have confirmed that we received a query from you via our self-service portal, we tried to contact you to assist and however our attempts were not successful.
Furthermore we have also provided information regarding your policy and offered to assist with the cancellation, you have opted to continue with the policy and requested we give you a month of not paying the premium while you consider your options. Kindly note that your request has been granted and Clientele will not debit your bank account at the end of August.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply06 Aug 2020, 09:01
Official
Dear nomathemba M,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
As per telephonic discussion we have confirmed that we received a query from you via our self-service portal, we tried to contact you to assist and however our attempts were not successful.
Furthermore we have also provided information regarding your policy and offered to assist with the cancellation, you have opted to continue with the policy and requested we give you a month of not paying the premium while you consider your options. Kindly note that your request has been granted and Clientele will not debit your bank account at the end of August.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Lindiwe Mabizela
Service Support Specialist
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
As per telephonic discussion we have confirmed that we received a query from you via our self-service portal, we tried to contact you to assist and however our attempts were not successful.
Furthermore we have also provided information regarding your policy and offered to assist with the cancellation, you have opted to continue with the policy and requested we give you a month of not paying the premium while you consider your options. Kindly note that your request has been granted and Clientele will not debit your bank account at the end of August.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Lindiwe Mabizela
Service Support Specialist