DK
Danielle K
1 reviews | Active since Sept 2024
04 Feb 2026, 10:54
I cancelled the rewards program and still debited me for it and refused to give me back my money and took the rewards after they finally cancelled on their side even though I paid
I cancelled the rewards program and still debited me for it and refused to give me back my money and took the rewards after they finally cancelled on their side even though I paid. They don't care how people survive.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
04 Feb 2026, 11:21Dear Danielle,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's reply04 Feb 2026, 11:21
Official
Dear Danielle,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's replyOfficial
05 Feb 2026, 12:07Dear Danielle D ,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
We confirm that we have been in contact with you and explained that your Perks Plan was cancelled outside of the 5 days cooling off period, which means there is no refund.
As per our Perk Plan rules outlined on the emailed Official Document, you have a 5-days cooling off period to cancel the plan for a full refund. This means, from the time we capture the plan, if the plan is cancelled within these 5 days, we will refund the premiums you have paid.
Furthermore, it was also explained upon cancellation that the benefits cease immediately after the cancellation has been actioned. Please note that further clarity has been sent to the email address provided.
Furthermore, it was also explained upon cancellation that the benefits cease immediately after the cancellation has been actioned. Please note that further clarity has been sent to the email address provided.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the Plan we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We sincerely apologize for the unpleasant experience you have had with us and for any inconvenience that this may have caused you.
We sincerely apologize for the unpleasant experience you have had with us and for any inconvenience that this may have caused you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Life's reply05 Feb 2026, 12:07
Official
Dear Danielle D ,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
We confirm that we have been in contact with you and explained that your Perks Plan was cancelled outside of the 5 days cooling off period, which means there is no refund.
As per our Perk Plan rules outlined on the emailed Official Document, you have a 5-days cooling off period to cancel the plan for a full refund. This means, from the time we capture the plan, if the plan is cancelled within these 5 days, we will refund the premiums you have paid.
Furthermore, it was also explained upon cancellation that the benefits cease immediately after the cancellation has been actioned. Please note that further clarity has been sent to the email address provided.
Furthermore, it was also explained upon cancellation that the benefits cease immediately after the cancellation has been actioned. Please note that further clarity has been sent to the email address provided.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the Plan we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We sincerely apologize for the unpleasant experience you have had with us and for any inconvenience that this may have caused you.
We sincerely apologize for the unpleasant experience you have had with us and for any inconvenience that this may have caused you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life