VC
Virginia C
1 reviews | Active since May 2023
01 Nov 2025, 10:29
I cancelled my polic...
I cancelled my policy with clientele but they deducted my money and I called for refund, they said they can’t refund me.
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Replies (2)
Clientele Life's replyOfficial
01 Nov 2025, 11:10Dear Virginia M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply01 Nov 2025, 11:10
Official
Dear Virginia M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
03 Nov 2025, 15:09Dear Virginia M,
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced.
As per our telephonic discussion with you, we have confirmed that your Clientele Funeral Dignity Plan is now cancelled. The cancellation letter is sent to the email address we have on record.
We have further have explained there is no refund due because your policy was cancelled in November and it is out of the cooling off period.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply03 Nov 2025, 15:09
Official
Dear Virginia M,
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced.
As per our telephonic discussion with you, we have confirmed that your Clientele Funeral Dignity Plan is now cancelled. The cancellation letter is sent to the email address we have on record.
We have further have explained there is no refund due because your policy was cancelled in November and it is out of the cooling off period.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life