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lindiwe N

1 reviews | Active since Jun 2016

09 Jan 2024, 20:41

I cancelled Clientele perks on 23rd of December, and a confirmation email was sent to me on 28th

I cancelled Clientele perks on 23rd of December, and a confirmation email was sent to me on 28th.On the 29th a debit order goes through. I sent them an email on the immediately after I see the notification , requesting them to reverse the monies debited from my account and I have not received any response from clientele perks to date. This is day light ******* .I wonder how many have went through this. *.DISAPPOINTED*⁹

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Replies (2)
Clientele Life
Clientele Life's reply10 Jan 2024, 10:07
Official
Dear Lindiwe N, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
  
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
           
Yours sincerely,
  
Lindiwe Mabizela
Service Support  Specialist
Clientele Life 
Clientele Life
Clientele Life's reply10 Jan 2024, 11:42
Official
 
Dear Lindiwe N,

Thank you for raising your concerns with us.
 
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced.  
 
As per our telephonic discussion, we confirm that the policy was cancelled on the 28 December 2023 as requested and the escalation process has been discussed should you not be satisfied with the feedback provided. 
 
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 

Yours sincerely, 

Kutlwano Tsoai

Service Support Specialist
Clientele Life