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shiela M
1 reviews | Active since Oct 2012
21 Jun 2024, 18:53
I am not signed with Clientele but getting a message about the debit
I would like to know why am I receiving messages like the below since I am not even a member of the company the message kept on piping up which I don't understand this **** they doing, why and who is it directed to?
Capitec: Registered Mandate CLIENTELE, ***, Debit Amt: R340.00, Monthly on the 25th. Info: ***
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
24 Jun 2024, 09:57Dear Shiela M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Team Leader
Clientele Life
Clientele Life's reply24 Jun 2024, 09:57
Official
Dear Shiela M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
24 Jun 2024, 11:14Dear Shiela M, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan We have attempted to contact you and the policy owner on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Life
Clientele Life's reply24 Jun 2024, 11:14
Official
Dear Shiela M, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan We have attempted to contact you and the policy owner on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Life
Clientele Life's replyOfficial
24 Jun 2024, 12:41Dear Shiela M, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we have explained that the policy is currently on Hold. This means that the policy is not active nor will there be any debit order against your account. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Clientele Life's reply24 Jun 2024, 12:41
Official
Dear Shiela M, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we have explained that the policy is currently on Hold. This means that the policy is not active nor will there be any debit order against your account. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Kutlwano Tsoai
Service Support Specialist
Clientele Life