AM
Andrew Ma-enza
1 reviews | Active since Mar 2019
04 Jul 2023, 13:06
I am not happy with Clientele
I am not happy how Clientele treated my mother about her policy. They took out my grandmother from the policy. Their reason is because my mother was behind with 3 months for payment. But the truth is my mother was only behind with 2 months. They told my mother they been sending her sms but thats not true because they only started sending sms after they took out my grandmother from the policy. I am definitely not happy with clientele because my mother has been stressing now.
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Replies (3)
Clientele Life's replyOfficial
04 Jul 2023, 15:51Dear Andrew Ma-enza
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply04 Jul 2023, 15:51
Official
Dear Andrew Ma-enza
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
06 Jul 2023, 15:34Dear Andrew M , We confirm that we have made contact with the policy holder to provide feedback regarding the concerns raised. As per our telephonic conversation, we have communicated that we have relayed her concerns to our Compliance Department for further investigation and we are awaiting an email from her with the required documents so that we can assist her further.
We sincerely apologise for any inconvenience that we may have caused. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
We sincerely apologise for any inconvenience that we may have caused. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Life's reply06 Jul 2023, 15:34
Official
Dear Andrew M , We confirm that we have made contact with the policy holder to provide feedback regarding the concerns raised. As per our telephonic conversation, we have communicated that we have relayed her concerns to our Compliance Department for further investigation and we are awaiting an email from her with the required documents so that we can assist her further.
We sincerely apologise for any inconvenience that we may have caused. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
We sincerely apologise for any inconvenience that we may have caused. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
07 Jul 2023, 10:46Dear Andrew M,
We confirm that we have made contact with the policy holder to provide feedback regarding the concerns raised.
As per our telephonic conversation, we confirmed that the policy lapsed due to premiums that were unpaid in March, April, and May. As per our policy rules, the policy will lapse if it is unpaid for 3 consecutive months. The policy holder was not satisfied with the feedback provided and opted to escalate the matter further. The escalation process has been sent to you via SMS.
We profusely apologise for the unpleasant experience you have had with us.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria MokhuabaneService Recovery Specialist Clientele Life
We confirm that we have made contact with the policy holder to provide feedback regarding the concerns raised.
As per our telephonic conversation, we confirmed that the policy lapsed due to premiums that were unpaid in March, April, and May. As per our policy rules, the policy will lapse if it is unpaid for 3 consecutive months. The policy holder was not satisfied with the feedback provided and opted to escalate the matter further. The escalation process has been sent to you via SMS.
We profusely apologise for the unpleasant experience you have had with us.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria MokhuabaneService Recovery Specialist Clientele Life
Clientele Life's reply07 Jul 2023, 10:46
Official
Dear Andrew M,
We confirm that we have made contact with the policy holder to provide feedback regarding the concerns raised.
As per our telephonic conversation, we confirmed that the policy lapsed due to premiums that were unpaid in March, April, and May. As per our policy rules, the policy will lapse if it is unpaid for 3 consecutive months. The policy holder was not satisfied with the feedback provided and opted to escalate the matter further. The escalation process has been sent to you via SMS.
We profusely apologise for the unpleasant experience you have had with us.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria MokhuabaneService Recovery Specialist Clientele Life
We confirm that we have made contact with the policy holder to provide feedback regarding the concerns raised.
As per our telephonic conversation, we confirmed that the policy lapsed due to premiums that were unpaid in March, April, and May. As per our policy rules, the policy will lapse if it is unpaid for 3 consecutive months. The policy holder was not satisfied with the feedback provided and opted to escalate the matter further. The escalation process has been sent to you via SMS.
We profusely apologise for the unpleasant experience you have had with us.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria MokhuabaneService Recovery Specialist Clientele Life