I AM NOT HAPPY WIT YOU

I joined clientele hospital premium plan with you guys since 2014, I have never signed any contract or documents to say that I have joined, neither do I have a card to prove that I have a hospital plan with clientele. I need you to contact me and send me the contract/ documents to show proof including the card. I'm currently pregnant and will be going on maternity leave soon the premium that I joined says I qualify for maternity benefit I need clarity on that please. I have never missed any payments with clientele and yet this is the service that I get from you I actually have a right to sue you for taking my money monthly and not sending me anything to show that I have a hospital plan. I have tried calling several times and yet I don't get through to the relevant department. please sort this out.