Hustles with getting my policy documents

I have been struggling to get policy documents from Clientele since the 10.02.2015, to date I still haven't received them. I updated my details and asked for the schedule to be emailed, thinking it will be the quickest mode of communication, boy was I wrong. Its frustrating as I've called them numerous times, I spoke to Mervyn the first time, then Mbali Zwane, then Shuawaneeze (who is still calling me back since the 19.02.2015 by the way). I sent an email and received a response from Bryan Ford dated 16.02.2015, promising the documents will be sent within 24hrs. Its actually hopeless to ask for documents there. I no longer have any confidence in the service of Clientele, still wondering what will happen to my beneficiary should anything happen to me. Having being their client for almost 12 yrs with no hustles from my side in paying, I find myself questioning the decision of ever wanting to get covered by them.<br> <br>