How Insane?

Desmond Dube and his mother are sent to confuse the public, I took a hospitality plan on behalf of my partner via telephone. She was the main insured and I was the premium payer, from policy inception the consultant indicated that should she stay in hospital for 3 days they will pay and they even said that the calls are recorded. A claim was made on the 24th of October, no feedback from clientele apart from the automated response and follow up was made on Monday, no feedback but only the automated feedback indicating that feedback will be provided within 2 working days which is lie. I called them directly today and I was told that the claim is invalid and they were going to contact me. when I app**** for the policy, they were so quick to take my banking details and everything was yes, yes yes till the claim stage where the story change. Now they only want to talk to the main insured not the premium payer because I am questioning their processes. It was not a problem to deduct money from my account on monthly basis and now it is ******* to talk to me, how insane.