1 reviews | Active since Feb 2016
Hospital plans
My daughter had problems with her hart when she took out this Hospital Cash Back Plan. The agent selling this policy to her was informed of this problem and still they sell this policy to her knowing of this problem. she has passed away in November 2015. When I called them to cancel this policy we submitted a report which has cost me R500.00 which I had to pay the hospital where she passed away. I forwarded this report to Clientele - after realy stuggeling to get an answer from them they informed me that she does not qulity to benefit from this. THE INSURANCE COMPANY KNEW OF HER PROBLEM AND YET THEY SELL THIS TO HER AND COLLECTED THEIR MONEY FOR THIS EVERY MONTH.<br> <br> IT IS A SHAME THAT THIS IS HAPPENING TO PEOPLE.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact shortly.
Your sincerely,
Benita Steyn
Service Recovery Specialis
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact shortly.
Your sincerely,
Benita Steyn
Service Recovery Specialis
We confirm that your complaint was referred to the Compliance Department for investigation. It was found that the relevant waiting periods and limitations relating to cover of pre-existing conditions were fully disclosed at the time of sale. In this regard we confirm having contacted you with the outcome of our investigation, including the relevance of the hospital records at claim stage.
We would like to thank you for affording us the opportunity to investigate and respond to your query. We furthermore extend our condolences to you and your family for the loss suffered.
Please do not hesitate to contact us should any queries arise.
Regards,
Stephan Groenewalt
Compliance
We confirm that your complaint was referred to the Compliance Department for investigation. It was found that the relevant waiting periods and limitations relating to cover of pre-existing conditions were fully disclosed at the time of sale. In this regard we confirm having contacted you with the outcome of our investigation, including the relevance of the hospital records at claim stage.
We would like to thank you for affording us the opportunity to investigate and respond to your query. We furthermore extend our condolences to you and your family for the loss suffered.
Please do not hesitate to contact us should any queries arise.
Regards,
Stephan Groenewalt
Compliance