Hospital Plan *****

My name is Mpumi I am complaining on behalf of my mum. She took a hospital plan with clientele in August 2014 and she was hospitalised in March 2015 meaning the 6 months waiting period had passed. She was hospitalised for two weeks. When she took the policy we told the representative that she has a chronic illness and she said it was ok. She instructed me to claim on her behalf after she came out of the hospital. An assessor called me saying that the claim was being reviewed. I then called back on the 18th of May so that I can find out how far the claim was as nobody had contacted me for quiet some time. I was shocked to learn that the claim had been rejected and they could not explain to me the reasons they said I am not the owner of the policy but when I was applying on her behalf nobody had a problem with that. Besides that, I was shocked to hear that the claim had been rejected WHY? My mom pays a lot of money on that plan and I emailed all the documents that you needed and the assessor said the documents were in order. What you are now doing to me is not what Desmond Dube is always saying when marketing your product. I need the issue to be fixed asap or give us our money back.