1 reviews | Active since Dec 2019
Hospital plan
I signed with you guys for the HOSPITAL plan over the phone over a month ago. I have tried emailing you guys, phoning you guys but nothing. You take money off my account on the 1st of December and the 15th of December but you wont send me my details of my policy number and all relevant info. So I am paying you guys right now for what and not covered? The guy who I spoke to on the phone who "signed" me up said he will send all the info to my email. Which he did not. He was very deceiving in his call as well, I felt very uneasy and it was not a good experience.
All I want is confirmation in writing that I am covered and get my policy number so I have peace of mind.
Also explain to me why am I being charged twice in one month?
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
By now you have been contacted by Judith Mboweni, we have corrected your email address and resent policy documents to the address provided. Judith further explained the reason for the double debit.
We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust that this is all you require in this regard however, should you wish to contact us again please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
By now you have been contacted by Judith Mboweni, we have corrected your email address and resent policy documents to the address provided. Judith further explained the reason for the double debit.
We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust that this is all you require in this regard however, should you wish to contact us again please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life