Hospital Plan cancellation - Debit order still pulls through

<p>Hi</p> <p> </p> <p>I cancelled a Hospital Plan with Clientele Life..after doing a telephonic cancellation the money was not debited the next month after cancelling but the following month they debited my money to which when i tried reversing from the bank i couldnt since clientel has blocked debit orders reversal .... I phoned the very poor call centre but they told me i took a break which i didnt take. This is unnaceptable, if i say am cancelling i meant cancelling! I need my july money to be reversed !! Clientele must reimburse the money back into my account immediately! It makes no sense why I should pay when I've clearly stated I do not want cover.. Clientele has been unproffesional and have not been informative at all from the word go!!</p>