ZM
Zukiswa M
1 reviews | Active since Nov 2024
26 Nov 2024, 20:29
Hospital Health Plan
I requested for a call back on the 3rd of September for Clientele Hospital Health Plan. I got a call the following day 4th of September from one the agents and I explained what I wanted then I agreed to the terms and conditions of the policy only to notice after I went through the documents and realised that I was sold a wrong product an Accident Health Plan. I have paid my 2 premiums already but this is not what I had asked for. Please help me change my product to Hospital Health Plan and not the Accidental Hospital Plan if this is not done asap I'm gonna have to cancel my policy with Clientele for the second now.
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Replies (2)
Clientele Life's replyOfficial
02 Dec 2024, 12:34Dear Zukiswa M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's reply02 Dec 2024, 12:34
Official
Dear Zukiswa M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
03 Dec 2024, 15:14Dear Zukiswa M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Yours sincerely, Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Yours sincerely, Market Conduct,
Clientele Life's reply03 Dec 2024, 15:14
Official
Dear Zukiswa M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Yours sincerely, Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Yours sincerely, Market Conduct,