1 reviews | Active since Feb 2021
Hospital Claim
Good day,
I am extremely unhappy and unsatisfied on the outcome of my claim from clientele from my hospital plan. I have made mentioned to the agent that i will be going for an op and will the policy cover my hospitalization and she assured me that i will be covered.
Since i have submitted my iclaim they have come up with all sorts of excuses telling me my condition was pre-existing and i cant claim. To my knowledge a policy is effective after 3 months and me making mention of the op ill be having before signing up for the policy should account for something.
If clientele had the decency to even pay half of my claim i would of accepted it that way now im sitting with bills that cant be paid because i was given false information and was told it sounded like i was giving an example of my condition.
In this result i want clientele if they not paying my claim as per the policy to reimburse all payments made to them for tho policy immediately and also cancel it with immediate effect.
I cant be paying something that i am unable to benefit from.
Regards, Nicola Eksteen ID *** Tell: ***
Sent from my phone
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
This complaint has been escalated for the pass 2 weeks. I need positive feedback the reason i took out tho policy because i was assured i will be covered. Now clientele has come up with all sorts of excuses when i know i made mention to the agent that i will be going for an operation and will i be covered and she assured me i will be covered. Now clientele is claiming i made an example which was not he case why would i make an example if i knew i was going to be hospitalized.
I took this policy for mere fact that i knew i would go for an operation and i was assured i will be covered. So who has to now cover my hospital bills months of payments to clientele is in vain.
I want clientele to pay out as per their policy or refund all payments made to them in order for me to settle my hospital bills.
Thank you
Nicola Eksteen
This complaint has been escalated for the pass 2 weeks. I need positive feedback the reason i took out tho policy because i was assured i will be covered. Now clientele has come up with all sorts of excuses when i know i made mention to the agent that i will be going for an operation and will i be covered and she assured me i will be covered. Now clientele is claiming i made an example which was not he case why would i make an example if i knew i was going to be hospitalized.
I took this policy for mere fact that i knew i would go for an operation and i was assured i will be covered. So who has to now cover my hospital bills months of payments to clientele is in vain.
I want clientele to pay out as per their policy or refund all payments made to them in order for me to settle my hospital bills.
Thank you
Nicola Eksteen