Hospital Cash Back with Clientele is very bad thing, for you be will thinking you're covered, come the day of crisis. You will discover ****************

Good day Hello-Peter,

Please intervene; I am being victimized by Clientele scenario is as follows:

I joined Clientele HOSPITALISATION CASH BACK PLAN and paid my monthly premiums for almost a year from year 2016 to year 2017, and then I was hospitalized in Unitas Private Hospital based in Centurion Pretoria for SURGICAL OPERATION in 2017 February policy number ********** 38. My family we contacted Clientele reporting my hospitalization, and clientele asked the reasons of hospitalization. Then they told us that I am not covered for such, on this policy number we are covered for only accidental, then we took critical decision that the doctor must discharged me, I will recover from home avoiding bill that we won’t afford. Then weeks later we have query that when we were taking this policy we still remember what we agreed upon. On this conversation, they noticed that policy was signed over the phone. They told my Husband as the main member that must request voice recorder during this policy signing on. Indeed he requested it, they phoned back following up on dispute. And telling my husband that indeed over the phone we agreed on HOSPITALISATION CASH BACK PLAN not accidentally cash back, Clientele admitted that mistake was on their side. Instead of openly guiding us and apologies in writing for such inconvenience us as their clients, but told us to cancel the policy. Then we cancelled number ********** 38, and then we left another policy which is also Hospital plus plan which is ********** 75. Lately last year 2017 my husband was also hospitalized almost due his critical situation where he was also given consultation by specialist. All to find again when we were logging claim with Clientele, they produce another terms and conditions which subsequently declines our claim. This matter must be taken seriously. Clientele is misleading knowing people, it is so very painful to think that you have a policy all to find you will be dumped like useless tissue. Questions that I have: • Sales consultants cuptured wrongly information, whose fault. Why must we feel the pain and disappointment? • On the second policy, no term and condition explained. In which which hospital are covered or not covered. And sickness that are covered and not covered, no exclusions were explained.

My husband wrote letter, I quote: It came to my attention that Clientèle is not company to trust on it, after my wife was hospitalise in Unitas Hospital (Pretoria- Centurion) with a hope that Clientèle can meet me half way on as per promised, as it stated on their daily adverti*****t to South African Broadcasting Corporation (SABC). Just after my wife was admitted in Hospital, I have contacted Clientèle as per policy agreement; hence consultents told me that I am not cover for hospitalization.