sM
sibulele M
1 reviews | Active since Oct 2013
12 Dec 2025, 09:39
Horrible service and *****ulent debit orders
Absolutely unacceptable service from Clientèle. I instructed them to cancel my policy, yet they still debited my account without my consent. This is *****. When I called to resolve the issue, I was assisted by an agent named Eunice who was extremely rude and hung up on me.
I have received no confirmation of cancellation, no refund of the unauthorized debit, and no assistance with the bank charges caused by their actions.
I am now escalating this matter to the Ombudsman for Long-term Insurance due to the unauthorised debit, poor customer service, and failure to cancel the policy as requested. I strongly advise others to be cautious when dealing with Clientèle.
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
12 Dec 2025, 09:41Dear Sibulele M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply12 Dec 2025, 09:41
Official
Dear Sibulele M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
12 Dec 2025, 13:12Dear Sibulele M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply12 Dec 2025, 13:12
Official
Dear Sibulele M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
12 Dec 2025, 14:29Dear Sibulele M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delayed response and any inconvenience experienced. We confirm that the Clientele Perks plan has been canceled as requested.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delayed response and any inconvenience experienced. We confirm that the Clientele Perks plan has been canceled as requested.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply12 Dec 2025, 14:29
Official
Dear Sibulele M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delayed response and any inconvenience experienced. We confirm that the Clientele Perks plan has been canceled as requested.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delayed response and any inconvenience experienced. We confirm that the Clientele Perks plan has been canceled as requested.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
sM
Dear Clientèle Team,
As communicated during our telephonic conversation, please note that this matter has now been formally escalated to the Ombudsman.
Your company *****ulently debited my bank account without any approved DebiCheck mandate, refused to refund the unauthorised debit, and failed to reimburse the bank charges caused by your actions.
I instructed cancellation immediately, yet the policy remained active, and I was met with unprofessional and unacceptable conduct, including an agent (Eunice) hanging up on me.
Since Clientèle failed to resolve the matter and continued to insist on a 30-day notice period for a debit I never authorised, I have escalated the case to:
Ombudsman for Long-term Insurance / NFOSA, and
FAIS Ombud
The Ombudsman has been provided with all evidence, including:
• Screenshots of unauthorised debits
• Proof of cancellation request
• Call details
• Bank charges incurred
• Correspondence showing refusal to refund
You may now liaise directly with the Ombudsman regarding this matter.
Kind regards,
Sibulele Mafuna
sibulele M's updateReviewer Update
12 Dec 2025, 14:39Dear Clientèle Team,
As communicated during our telephonic conversation, please note that this matter has now been formally escalated to the Ombudsman.
Your company *****ulently debited my bank account without any approved DebiCheck mandate, refused to refund the unauthorised debit, and failed to reimburse the bank charges caused by your actions.
I instructed cancellation immediately, yet the policy remained active, and I was met with unprofessional and unacceptable conduct, including an agent (Eunice) hanging up on me.
Since Clientèle failed to resolve the matter and continued to insist on a 30-day notice period for a debit I never authorised, I have escalated the case to:
Ombudsman for Long-term Insurance / NFOSA, and
FAIS Ombud
The Ombudsman has been provided with all evidence, including:
• Screenshots of unauthorised debits
• Proof of cancellation request
• Call details
• Bank charges incurred
• Correspondence showing refusal to refund
You may now liaise directly with the Ombudsman regarding this matter.
Kind regards,
Sibulele Mafuna
sM
sibulele M's update12 Dec 2025, 14:39
Reviewer Update
Dear Clientèle Team,
As communicated during our telephonic conversation, please note that this matter has now been formally escalated to the Ombudsman.
Your company *****ulently debited my bank account without any approved DebiCheck mandate, refused to refund the unauthorised debit, and failed to reimburse the bank charges caused by your actions.
I instructed cancellation immediately, yet the policy remained active, and I was met with unprofessional and unacceptable conduct, including an agent (Eunice) hanging up on me.
Since Clientèle failed to resolve the matter and continued to insist on a 30-day notice period for a debit I never authorised, I have escalated the case to:
Ombudsman for Long-term Insurance / NFOSA, and
FAIS Ombud
The Ombudsman has been provided with all evidence, including:
• Screenshots of unauthorised debits
• Proof of cancellation request
• Call details
• Bank charges incurred
• Correspondence showing refusal to refund
You may now liaise directly with the Ombudsman regarding this matter.
Kind regards,
Sibulele Mafuna
Clientele Life's replyOfficial
12 Dec 2025, 15:12Dear Sibulele M,
Thank you for raising your concerns with us.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply12 Dec 2025, 15:12
Official
Dear Sibulele M,
Thank you for raising your concerns with us.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life