Horrible service

I am beyond upset with clientele. The people who sell people these policies are no different from ****mers. The agreement was they debit on the last day of the month but whenever I get tiny bit of money since Im not working they debit the money. I blatantly asked the sales lady at home no one is employed could they please debit on the last of month but no they do the opposite. Secondly because we couldn’t afford the policy anymore, my dad asked me to cancel the policy since they used my banking details because the lady was so adamant on selling him the policy. I called to kindly ask that they cancel the policy because we genuinely cannot afford it. They still debited and it’s so frustrating because no one at home is working so every single cent counts. R610 GONE. Do you understand how far that money goes in a home where no one works ?? First your sales agents sell people lies, then people get debited on dates they didn’t agree on. Then even when the policy is cancelled you still debit ?? Please can my dad get his money back. You can’t be doing this to people. We don’t want to “still enjoy the benefits”. Refund us! People are really living in poverished conditions. Have some compassion.