Horrible service

Item: Clientele Life
Rating: 1
Author: Kutloano P

Hello

I am so disappointed 😔 with the service that I am getting from Clientele. I registered on clientele Perks/mobile because I was enticed by their products the service I received when I joined is completely different from what I am experiencing right now, I have exhausted almost R150.00 on airtime trying to call them. The app is not user friendly I want to cancel this policy *** because I am paying for something that I am not even enjoying, if I could rate 0 star I would do that.

Helpful (0)

Replies (2)

Clientele Life's replyOfficial

30 Oct 2023, 15:32

Dear Kutloano P,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,

Lindiwe Mabizela
Service Support Specialist
Clientele Life

Clientele Life's reply30 Oct 2023, 15:32

Official

Dear Kutloano P,

Lindiwe Mabizela
Service Support Specialist
Clientele Life

Clientele Life's replyOfficial

31 Oct 2023, 15:42

Dear Ms Kutloano P,

It is our pleasure to address your concerns. We apologize for any inconvenience caused.

Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.

Please note that we will contact you again to assist you further regarding your complaint.

We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.

Yours sincerely,

Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life

Clientele Life's reply31 Oct 2023, 15:42