ZH
Zanele H
1 reviews | Active since Jul 2017
12 Mar 2024, 09:18
Horrible service
If you were thinking of taking any policy with them don't. I took out a funeral policy which was meant to start this month end but they started policy last month. I was been calling them from the past 2 weeks to get my money reimbursed into my account to date nothing. Each agent that I speak tells me next day the money will be into you account but nothing. I feel ****med, stay away
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
12 Mar 2024, 10:00Dear Zanele H,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply12 Mar 2024, 10:00
Official
Dear Zanele H,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
12 Mar 2024, 14:47Dear Zanele H,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please note that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please note that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply12 Mar 2024, 14:47
Official
Dear Zanele H,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please note that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please note that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
12 Mar 2024, 15:09Dear Zanele H,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan
We apologize that our conversation was cut short due to time constraints and your availability; we will try to contact you again tomorrow as discussed.
We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan
We apologize that our conversation was cut short due to time constraints and your availability; we will try to contact you again tomorrow as discussed.
We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life's reply12 Mar 2024, 15:09
Official
Dear Zanele H,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan
We apologize that our conversation was cut short due to time constraints and your availability; we will try to contact you again tomorrow as discussed.
We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan
We apologize that our conversation was cut short due to time constraints and your availability; we will try to contact you again tomorrow as discussed.
We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life's replyOfficial
13 Mar 2024, 08:39Dear Zanele H,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund has been paid into your bank account. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund has been paid into your bank account. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply13 Mar 2024, 08:39
Official
Dear Zanele H,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund has been paid into your bank account. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund has been paid into your bank account. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life