VC
Valentino C
1 reviews | Active since Sept 2017
27 May 2019, 13:25
Horrible Service
After I've called Clientele to state that my policy documents details are incorrect and have assured me that it will be fixed after 24/48 hours. And will get back to me. It's been over a month and yet still no changes have been made. No Follow up call.. but come month end my account is debt. I want this to be cancelled and go to another service provider company which does care about service and not treat a client as just another number.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
27 May 2019, 14:05 Dear Valentino C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply27 May 2019, 14:05
Official
Dear Valentino C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
VC
Valentino C's updateReviewer Update
27 May 2019, 16:14Thank you shall await your response.
VC
Valentino C's update27 May 2019, 16:14
Reviewer Update
Thank you shall await your response.
Clientele Life's replyOfficial
31 May 2019, 13:59 Dear Valentino C
As per our telephonic discussion, we have sent your updated policy documents to the email address we have on record.
Regarding the main member covered on the plan, we confirmed that the concerns raised have been escalated to our Compliance Team, to investigate the sales call.
Lastly we would like to take this opportunity to direct you Clientele Self Service: an easy way to access your policy details. All you need to register is your ID number and your cell phone number.
Go to http://selfservice.clientele.co.za or click on the registration link on www.clientele.co.za
We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
As per our telephonic discussion, we have sent your updated policy documents to the email address we have on record.
Regarding the main member covered on the plan, we confirmed that the concerns raised have been escalated to our Compliance Team, to investigate the sales call.
Lastly we would like to take this opportunity to direct you Clientele Self Service: an easy way to access your policy details. All you need to register is your ID number and your cell phone number.
Go to http://selfservice.clientele.co.za or click on the registration link on www.clientele.co.za
We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life's reply31 May 2019, 13:59
Official
Dear Valentino C
As per our telephonic discussion, we have sent your updated policy documents to the email address we have on record.
Regarding the main member covered on the plan, we confirmed that the concerns raised have been escalated to our Compliance Team, to investigate the sales call.
Lastly we would like to take this opportunity to direct you Clientele Self Service: an easy way to access your policy details. All you need to register is your ID number and your cell phone number.
Go to http://selfservice.clientele.co.za or click on the registration link on www.clientele.co.za
We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
As per our telephonic discussion, we have sent your updated policy documents to the email address we have on record.
Regarding the main member covered on the plan, we confirmed that the concerns raised have been escalated to our Compliance Team, to investigate the sales call.
Lastly we would like to take this opportunity to direct you Clientele Self Service: an easy way to access your policy details. All you need to register is your ID number and your cell phone number.
Go to http://selfservice.clientele.co.za or click on the registration link on www.clientele.co.za
We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist