ZP
Ziyanda P
1 reviews | Active since Feb 2014
01 Mar 2022, 16:58
HORRIBLE SERVICE
Clientele debited my account 3 times and since Saturday no one has had the urgency to resolve my query. I called the call centre twice and the billing department is not co operating with me and no one is giving me geefdack. I was given TAT which has passed and you just do not care! i want my refund now so i can cancel this policy. I also want my bank charges and telephone bills reimbursed immediately!
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
01 Mar 2022, 17:41 Dear Ziyanda P, We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply01 Mar 2022, 17:41
Official
Dear Ziyanda P, We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
04 Mar 2022, 09:13 Dear Ziyanda P,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Kindly, note that your refund will be paid within 24-48 business hours.
We would like to take this opportunity to apologize for any inconvenience experienced.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lebohang Makhakhe Service Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Kindly, note that your refund will be paid within 24-48 business hours.
We would like to take this opportunity to apologize for any inconvenience experienced.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lebohang Makhakhe Service Support Specialist Clientele Life
Clientele Life's reply04 Mar 2022, 09:13
Official
Dear Ziyanda P,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Kindly, note that your refund will be paid within 24-48 business hours.
We would like to take this opportunity to apologize for any inconvenience experienced.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lebohang Makhakhe Service Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Kindly, note that your refund will be paid within 24-48 business hours.
We would like to take this opportunity to apologize for any inconvenience experienced.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lebohang Makhakhe Service Support Specialist Clientele Life