1 reviews | Active since Dec 2022
Horrible funeral plan
Worst service ever, my brother in law passed away on the 19th of Feb, claim documents were submitted a few days later and we received confirmation that everything was in order our claim is just being assessed, we planned to burry him this coming Saturday but we won’t be able to because clientele keeps saying they will get back to us regarding the claim, my sister has been calling them from Monday and all they did was send a lousy R200 airtime on Thursday, this means a road accident victim is gonna spend another week in a mortuary with possible stage 6 load shedding, all they keep saying is “ please let us find out and we will get back to you!” Worst part is we can’t even get lawyers involved because he was also with clientele legal. She just wants to give him a decent funeral and start her grieving process but they keep telling her about “demi-id” because she from Lesotho
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologise for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologise for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that one of our Assessors (Isabella Thungavelu) was in contact with you regarding all the claims proceedings and outlined the reason for the delay. Furthermore, the claim was successfully paid.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that one of our Assessors (Isabella Thungavelu) was in contact with you regarding all the claims proceedings and outlined the reason for the delay. Furthermore, the claim was successfully paid.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department