R
Roobashni
1 reviews | Active since Aug 2022
19 Jan 2023, 17:44
Horrible customer service. Stay away!!!!!
Extremely horrible experience. My dad passed away last week and still to-date waiting for the funeral plan to pay out. It's such a difficult time for me and my Family and you have just added stress . You lie and say 24hrs payout such bull**** . I will definitely not recommend you to anyone
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
20 Jan 2023, 09:43Dear Roobashni R
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We apologise for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We apologise for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply20 Jan 2023, 09:43
Official
Dear Roobashni R
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We apologise for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We apologise for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
R
Roobashni's updateReviewer Update
20 Jan 2023, 10:38Your team has "been" escalating since Wednesday and today I call you having a staff function. When I called last week you were also having a staff function. Get you get the claims manager contact me asap. I moved my policy from 1 life to Clientel. This is my biggest regret at this stage.
R
Roobashni's update20 Jan 2023, 10:38
Reviewer Update
Your team has "been" escalating since Wednesday and today I call you having a staff function. When I called last week you were also having a staff function. Get you get the claims manager contact me asap. I moved my policy from 1 life to Clientel. This is my biggest regret at this stage.
Clientele Life's replyOfficial
24 Jan 2023, 17:50Dear Roobashni R,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor has attempted to contact you on numerous occasions to give an update on the claim without success.
Kindly note that the claim was finalized and paid successfully.
Please feel free to contact us should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor has attempted to contact you on numerous occasions to give an update on the claim without success.
Kindly note that the claim was finalized and paid successfully.
Please feel free to contact us should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply24 Jan 2023, 17:50
Official
Dear Roobashni R,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor has attempted to contact you on numerous occasions to give an update on the claim without success.
Kindly note that the claim was finalized and paid successfully.
Please feel free to contact us should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor has attempted to contact you on numerous occasions to give an update on the claim without success.
Kindly note that the claim was finalized and paid successfully.
Please feel free to contact us should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department