RS
Ritesh S
1 reviews | Active since Oct 2011
03 Aug 2024, 11:50
Horrible customer service
Horrible experience. Refused to cancel my policy. Refused to refund premiums. Explained i did not know what DebiCheck is. Horrible experience, Horrible service. Can Senior Managment Assist with this and call me.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
05 Aug 2024, 13:40Dear Ritesh S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply05 Aug 2024, 13:40
Official
Dear Ritesh S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
06 Aug 2024, 13:57Dear Ritesh S, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply06 Aug 2024, 13:57
Official
Dear Ritesh S, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
07 Sept 2024, 10:56Dear Ritesh S, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please take note that after a thorough investigation, we are able to confirm that there are no records of a cancellation in July 2024; instead, we just got a request and terminated the plan on August 3rd. Since the plan was cancelled after the cooling-off period, a refund is not available. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply07 Sept 2024, 10:56
Official
Dear Ritesh S, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please take note that after a thorough investigation, we are able to confirm that there are no records of a cancellation in July 2024; instead, we just got a request and terminated the plan on August 3rd. Since the plan was cancelled after the cooling-off period, a refund is not available. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life