Horrible customer service

I was BOMBARDED with irritating sales people while at Bayside. I was in a rush and they did not allow me to leave until I signed their stupid policy. So I did, as they were nearly harassing me.

That same day I got home and sent an email saying cancel my policy. For reference, this email was sent on the 13th of July.

They rep**** to my email on the 14th of July. Saying that they would phone me for more feedback (which I did not have the energy for them to nag me even more). The email continued to say, “ Kindly note that should we not receive feedback from you within 48 hours, we will proceed with your cancellation request.” (this is copied and pasted from the email)

The end of June comes, and i see R140 was taken off my account. I email them to let them know this was a mistake and they need to refund me immediately. Only for them to tell me that they have only NOW cancelled my policy.

I told them i want to be refunded immediately. They said they cannot do this because the policy was only cancelled after the debit order came off.

This is absolutely ridiculous!!! I emailed on the 13 OF JUNE to cancel. If the policy was not cancelled that is on THEIR POOR STAFF.

Absolutely terrible customer service. Slow response. No care in the matter whatsoever. I am disgusted. I will never do dealings with them ever again, no matter which department.

I am only 20 years old and newly out of school. R140 is a lot of money for me. For their sales people to bombard me and take advantage of my age (like they do to all youngsters) is disgusting. I am mortified.

The lack in sympathy too via emails, is terrible. Never encountered such bad service.