1 reviews | Active since Nov 2022
Horrible company *******!!
It was in 2020 when everyone was under extreme lockdown and no one was working particularly in my family as everyone had to stay away. My mother was with Clientele for numerous of benefits such as legal cover, hospital cover and funeral cover too. Long story short my mother got sick and needed medical help clientele said she defaulted in 3 months (mind you it’s during covid where was she gonna **** the money) fine I made alternate means to help my mom medically during the time frame of her sickness I have been doing everything myself in other means of funds I then had to admit her to the hospital of which they stated she can’t be covered due to the 3 missed payments. Whereas she has been a client for more than 5 years paying them religiously but in her time of need they ddnt give 2 ****s all they cared about was the 3 missed payments. When my mom then sadly passed away we reached out to have help in funeral coverage but guess what clientele said they can’t help her account is defaulted. I am in so much pain and hurt because the way I was treated was so hurtful no empathy from the call centre agents at all not even a mere “I’ll try and help” or find alternate means I am super hurt and I’m demanding clientele to respond to this i will be also seeking help from the ombudsman too!!!!! You guys are *******s!!!!!! Millions of people Ure profiting from and you don’t care for your customers at all.
Her date of birth 11 Sept 1974.
I am still very hurt in the way you have handled this sensitive issue and you guys have no idea what I have gone through in the event of her passing months of stress depression and heartache the least clientele could’ve done is just help with the Funeral I had to take out loans just to bury her at least with Dignity I am very heartbroken and this is so sensitive to me!.
Where are all the monies she has paid all over the years and you guys always have hidden excuses for everything!
If I don’t get the resolution I deserve I will be going to the ombudsman to seek further help.
Her date of birth 11 Sept 1974.
I am still very hurt in the way you have handled this sensitive issue and you guys have no idea what I have gone through in the event of her passing months of stress depression and heartache the least clientele could’ve done is just help with the Funeral I had to take out loans just to bury her at least with Dignity I am very heartbroken and this is so sensitive to me!.
Where are all the monies she has paid all over the years and you guys always have hidden excuses for everything!
If I don’t get the resolution I deserve I will be going to the ombudsman to seek further help.
Thank you for raising your concerns with us, please accept our sincere condolences on your loss.
According to our telephone communication with you, the deceased had no funeral plan or life insurance. This is the reason why there was no cover at the time of her death.
Due to your dissatisfaction with the findings, you chose to escalate your complaint to an Independent Complaints Arbitrator. The escalation process was sent to you via SMS.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us, please accept our sincere condolences on your loss.
According to our telephone communication with you, the deceased had no funeral plan or life insurance. This is the reason why there was no cover at the time of her death.
Due to your dissatisfaction with the findings, you chose to escalate your complaint to an Independent Complaints Arbitrator. The escalation process was sent to you via SMS.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life