KH
Kathrine H

1 reviews | Active since Jan 2025

12 May 2025, 12:54

Horrible company - no respect for personal data

Automated call won’t stop calling me. Multiple times a day from different numbers. No way to opt out. I’ve never been a client of theirs so they have bought my data. They cannot just store data I never gave them & use it as much as they’d like. I would give 0 stars if possible.

0
Replies (4)
Clientele Life
Clientele Life's reply12 May 2025, 13:58
Official
Dear Kathrine H, 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
         
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                  
Yours sincerely,  
  Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply12 May 2025, 15:28
Official
Dear Kathrine H, 

As per your request, we have removed your details from our database. 

Kindly note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list. 
 
Please note that you can also follow the below steps to Opt-Out: 

Step 1: Go to https://clientele.co.za/ and scroll down. 

Step 2: Select "Clientele Communications” under "Information" 

Step 3: Follow the prompts to opt-out of receiving marketing content. 

 It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMASA. More information on this can be found at www.dmasa.org and you may register to Opt out by clicking the following link: https://dmasa.org/page/register-opt-out-service

We would like to apologize for the inconvenience this has caused you. 

We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 

Yours sincerely,
  
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
KH
Kathrine H's update12 May 2025, 17:49
Reviewer Update
Since I have been on the Do Not Contact list for some time & I have never given your company my information, how did you obtain it? & how did you feel the right to contact me given I am on that list?

If all other spam calls have ended since I joined that list, why do I still get spam calls from you?
Clientele Life
Clientele Life's reply13 May 2025, 09:31
Official
Dear Kathrine H, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
         
Your query has been escalated to the relevant department for investigation of how your contact details were obtained and you will get feedback.
                  
Yours sincerely,  
 Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life