VM
Vuyelwa M
1 reviews | Active since Jun 2022
11 Oct 2022, 13:43
Horrible company and employees
What a horrible company run by horrible people who don't care one bit about people but care about peoples money. One of their sales rep signed me up for IFA but didn't make it clear that there would be a clientèle deduction. I've sent multiple emails and tried to call with no help. To say I'm purely upset is an understatement. Yet throughout not responding to me they have the audacity to tell me that I need to make my next payment yet I told them that I want to cancel the policy. My next step is to take it up with the ombudsman.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
12 Oct 2022, 11:04Dear Vuyelwa M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply12 Oct 2022, 11:04
Official
Dear Vuyelwa M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
02 Nov 2022, 14:49Dear Vuyelwa M We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers ending with ** 6669 resulted in no success at 14h39 and there is no option to leave a message.
Furthermore, we confirm that your cancelation request was processed on the 12th of October 2022 after we received an email from you during the month of September.
A refund was then processed back into your bank account and today we have processed another refund which will be available between 24/48hrs.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClientele Life Insurance
Our attempt to contact you on the numbers ending with ** 6669 resulted in no success at 14h39 and there is no option to leave a message.
Furthermore, we confirm that your cancelation request was processed on the 12th of October 2022 after we received an email from you during the month of September.
A refund was then processed back into your bank account and today we have processed another refund which will be available between 24/48hrs.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClientele Life Insurance
Clientele Life's reply02 Nov 2022, 14:49
Official
Dear Vuyelwa M We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers ending with ** 6669 resulted in no success at 14h39 and there is no option to leave a message.
Furthermore, we confirm that your cancelation request was processed on the 12th of October 2022 after we received an email from you during the month of September.
A refund was then processed back into your bank account and today we have processed another refund which will be available between 24/48hrs.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClientele Life Insurance
Our attempt to contact you on the numbers ending with ** 6669 resulted in no success at 14h39 and there is no option to leave a message.
Furthermore, we confirm that your cancelation request was processed on the 12th of October 2022 after we received an email from you during the month of September.
A refund was then processed back into your bank account and today we have processed another refund which will be available between 24/48hrs.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClientele Life Insurance