LN
Liane N

1 reviews | Active since May 2026

04 Jun 2026, 12:25

Horrible company

They don't help a person at all i have been struggling to cancel my policy for over 2 months now and only helped me after i lost my temper. They also don't want to refund the amount taken off on my account

0
Replies (2)
Clientele Life
Clientele Life's reply04 Jun 2026, 13:18
Official
Dear Liane N,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and further assistance. 

Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply09 Jun 2026, 13:00
Official
Dear Miss Liane N,
 
At the outset I would like to apologize for the inconvenience caused regarding  the concerns raised.
 
Our attempt to contact you on the numbers we have on record ending with ***2818 resulted in no success and we have also sent you a no contact sms, however I can confirm that your Clientele Perks Plan Was cancelled on the 3rd of June 2026. Unfortunately thete is no refund due to you since the policy was out of grace period.

If you still need further assistance , Kindly contact our Client Services Department on *** or email: *** or if you are not happy with how the matter was resolved you are more than welcomed to escalate the matter to our Internal Arbitrator Department via email ***  

Kind regards,
Vusumuzi Dlamini
Services Support Specialist